Skip to content
How can I place an order?
To place an order, browse our site, choose the jewelry you like, add it to your cart, and follow the checkout steps to complete your purchase.
What are the payment options?
We accept various payment methods, including credit cards and secure payment solutions such as PayPal.
How long does shipping take?
Delivery time depends on your location and the shipping method selected. Once your payment is confirmed, order processing takes 1 to 3 business days. You’ll receive a confirmation email with a tracking number once your order is shipped.
Can I exchange or return a product?
Yes, in accordance with French law, we offer a 14-day return or exchange period starting from the date you receive your order. Items must be returned in their original packaging and must not have been used. Return shipping costs are the customer's responsibility, unless the item is defective or we made an error.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking code so you can follow the delivery status.
How do I contact customer support?
You can reach us by email at support@stellarejewelry.com, or through our social media channels.
Additional Information
If you need further assistance or have specific questions, our team is here for you. Contact us and we’ll be happy to help!
